Email Issues

This section covers issues with email usage on the web.

Email on the web uses two protocols:

SMTP: This protocol is use to send email messages. If you are having problem sending email it will most likely be an SMTP setting issue.
POP or POP3: This protocol is used to retrieve email messages. If you have experiencing difficulties receiving email, it will most like be a POP setting issue.

So when you experience problems with email, try to determine if it is both for receiving and sending or just one of the two. Once determined it will make troubleshooting a lot easier. Always give that information to the person helping you troubleshoot your email issue.

How to setup email

Setting your client (Outlook ...etc) to retrieve/send emails with usually involves the following data. If unsure about what your values are, ask your ISP or web hosting company. Please replace the example values with your actual values.

POP_Login: YourEmail@YourDomain.com
POP_Password: YourPassword
POP server: mail.YourDomain.com.com or often mail.YourISPs_POP_Server.com

SMTP server: mail.YourDomain.com.com or often mail.YourISPs_SMTP_Server.com

Additionally, as a SPAM reducing measure, many ISPs nowadays require you to use "SMTP authentication" to send mail.
Usually this will be the same information as POP login (i.e same userid/password as the POP_Login and POP_Password).

So your tasks is to simply fill the appropriate value in your email client.

Setup email in Outlook 2003

Setup email in Outlook 2003

1) From within Outlook 2003, select the menu item "Tools --> E-mail Accounts"

2) The following wizard will appear, select "Add a new e-mail account" and click "Next"

3) The following screen will appear, select "POP3" and click "Next"

4) The following screen will appear, fill in the values (following instructions) and click "Next"

email settings outlook

The following 2 values are required by Outlook but have no technical signification:
Your Name: AnythingYouWant_Or_YourName
E-mail Address: AnythingYouWant_Or_YourEmail

The following 4 values are requires by all ISPs (you should obtain these 4 values from your ISP):
User Name: YourEmail@YourDomain.com (This will be the value used for POP authentication)
Password: YourPassword (This will be the value used for POP authentication)
Incoming mail server (POP3): mail.YourDomain.com or YourISPs_POP_mail_server.net
Outgoing mail server (SMTP): mail.YourDomain.com or YourISPs_POP_mail_server.net

4.1) At this point you can also enable SMTP Authentication (required by most ISP nowadays). You can also do this step later, see:
Setup SMTP Authentication in Outlook 2003

5) The following screen will appear, click "Finish". You're done!

Setup SMTP Authentication in Outlook 2003

Setup SMTP Authentication in Outlook 2003

1) From within Outlook 2003, select the menu item "Tools --> E-mail Accounts"

2) The following wizard will appear, select "View or change existing e-mail accounts" and click "Next"

3) The following screen will appear, click "More Settings" button

email Authentication outlook

4) The following screen will appear, click "Outgoing Server" tab (the 2nd tab from the left)

SMTP Authentication outlook

4) The following screen will appear, fill in the values (following instructions) and click "OK"

To enable SMTP authentication:
- Check the option: "My Outgoing server (SMTP) requires authentication
- To use the same values (userid/password) as your POP account select: "Use same settings as my incoming mail server"

5) On the following screen click "Next"

6) On the following screen click "Finish", your done!