This section of the web site contains Technical support articles for the most common issues relating to internet connectivity and using the internet in general.
This section covers issues with email usage on the web.
Email on the web uses two protocols:
So when you experience problems with email, try to determine if it is both for receiving and sending or just one of the two. Once determined it will make troubleshooting a lot easier. Always give that information to the person helping you troubleshoot your email issue.
Setting your client (Outlook ...etc) to retrieve/send emails with usually involves the following data. If unsure about what your values are, ask your ISP or web hosting company. Please replace the example values with your actual values.
POP_Login: YourEmail@YourDomain.com
POP_Password: YourPassword
POP server: mail.YourDomain.com.com or often mail.YourISPs_POP_Server.com
SMTP server: mail.YourDomain.com.com or often
mail.YourISPs_SMTP_Server.com
Additionally, as a SPAM reducing measure, many ISPs nowadays require you to use "SMTP authentication" to send mail.
Usually this will be the same information as POP
login (i.e same userid/password as the POP_Login and POP_Password).
So your tasks is to simply fill the appropriate value in your email client.
Setup email in Outlook 2003
1) From within Outlook 2003, select the menu item "Tools --> E-mail Accounts"
2) The following wizard will appear, select "Add a new e-mail account" and click "Next"
3) The following screen will appear, select "POP3" and click "Next"
4) The following screen will appear, fill in the values (following instructions) and click "Next"
The following 2 values are required by Outlook but have no technical
signification:
Your Name: AnythingYouWant_Or_YourName
E-mail Address: AnythingYouWant_Or_YourEmail
The following 4 values are requires by all ISPs (you should obtain
these 4 values from your ISP):
User Name: YourEmail@YourDomain.com
(This will be the value used for POP authentication)
Password: YourPassword (This will be the value used for POP authentication)
Incoming mail server (POP3): mail.YourDomain.com or YourISPs_POP_mail_server.net
Outgoing mail server (SMTP): mail.YourDomain.com or YourISPs_POP_mail_server.net
4.1) At this point you can also enable SMTP Authentication (required by
most ISP nowadays). You can also do this step later, see:
Setup SMTP Authentication in Outlook 2003
5) The following screen will appear, click "Finish". You're done!
Setup SMTP Authentication in Outlook 2003
1) From within Outlook 2003, select the menu item "Tools --> E-mail Accounts"
2) The following wizard will appear, select "View or change existing e-mail accounts" and click "Next"
3) The following screen will appear, click "More Settings" button
4) The following screen will appear, click "Outgoing Server" tab (the 2nd tab from the left)
4) The following screen will appear, fill in the values (following instructions) and click "OK"
To enable SMTP authentication:
- Check the option: "My Outgoing server (SMTP) requires authentication
- To use the same values (userid/password) as your POP account select: "Use same
settings as my incoming mail server"
5) On the following screen click "Next"
6) On the following screen click "Finish", your done!
Specific issues:
Integrate other/existing email accounts with your BlackBerry account
This article might lacking the following details:
The "Email Address" (me@mydomain.com) and "User Name" fields should both
contain the full information for your email account, ie. they need to contain
your domain name and they should be identical.
General Support pages: